Listening signals
Five inputs
Your current signals
/ 5
%
hours
% of stays
€
Guest Experience Score
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—
📊
Score breakdown
Each signal normalised to 0–100, then weighted into the composite score.
| Signal | Your input | Sub-score | Weight |
|---|---|---|---|
| Average review rating | — | — | 35% |
| Issue rate | — | — | 25% |
| Review response rate | — | — | 15% |
| Message response time | — | — | 15% |
| Structured feedback | — | — | 10% |
| Composite score | — | — | 100% |
What this means for your operation
Review scores measure what guests were willing to say publicly. They do not measure what almost went wrong, or what a guest decided was not worth mentioning. Response rate, response time, and structured feedback are the signals that catch problems before they become reviews, not after.
Building that listening layer into how you operate is the work I do with operators. If you want to talk it through: rbisschoff@gmail.com
